How Hannah got her time back and started actually growing her business.

She was a mortgage broker in her first year. Drowning in admin. And she’d already tried three virtual assistants who didn’t work out. Here’s what happened when she found the right one.

3 VAs

hired elswhere before finding on that lasted

Year one

full marketing test cycle done, with real data to show for it

2 channels

confirmed high-performers now being doubled down on

Every day

Camille available, responsive, and ready to shift when needed

The Problem

She was so busy running her business, she had no time to grow it.

When Hannah started her mortgage broking business, she hit a wall that most new business owners will recognise straight away. The day-to-day tasks kept piling up, and the work that actually brought in money – talking to clients, writing loans, building relationships – kept getting pushed to the bottom of the list.

She’d already tried to get help. Two virtual assistants through Upwork. One through another agency. None of them stuck around. One left to go back to uni. One went on maternity leave a few weeks after starting. A third slowly stopped being available as other things in her life took over. Every time, Hannah was back to square one – with no handover, no backup, and no support.

“I was spending a lot of time on admin building the business, meaning that the client work I had wasn’t being prioritised. It wasn’t a good way to run a business where I’m not doing the money-generating activities.”

– Hannah, mortgage broker

Why Tempo Co

She didn’t just need another person. She needed to know someone had her back.

After three hires that fell through, Hannah wasn’t willing to take another chance on a solo contractor with no support behind them. What she needed was a proper setup – a VA who had a manager looking out for her, and an Australian contact she could actually talk to when things came up.

That’s exactly what TempoCo offers. Hannah worked with Rochelle to explain what she needed in a VA. Rochelle listened, took it all on board, and matched her with Camille. From the very first week, the whole thing just worked.

“The biggest thing I love is knowing that my virtual assistant has a manager overseeing things in the Philippines. It’s reassuring knowing she has someone she can go to for guidance. That kind of back-up is priceless.”

What Changed

For the first time, Hannah could actually think about growing her business.

With Camille taking care of the day-to-day tasks, Hannah finally had the time and headspace to look at the bigger picture. Instead of guessing at what marketing might work, they spent the first year testing – different platforms, different messages, different types of clients and tracking everything in a shared dashboard.

By the end of year one, they had real answers. Two marketing channels were clearly outperforming everything else. The type of client Hannah most wanted to work with had become a lot clearer, based on actual enquiries rather than a hunch. Now they’re putting their energy into what the data says works.

“We’ve really found out what works and what doesn’t, and we’ve shifted who our ideal client is together. Now we have a couple of areas we know are working well, and we’re putting processes in place to double down on those – because we have the data behind us.”

– Hannah

One thing Hannah genuinely didn’t see coming? How good Camille is at design. With Camille leading on the visual side of the business, Hannah’s brand looks polished and professional – the kind of thing that would normally cost a lot to outsource separately.

“Camille has amazing design skills. My business branding looks prestigious and professional thanks to her. She knows how to be creative but also how to make everything come together beautifully.”

The Transformation

Before Tempo Co

❌ Admin eating into time meant for clients

❌ Three VA hires that didn’t last

❌ Marketing based on gut feel, not evidence

❌ No way to tell what was actually working

❌ Branding pieced together without design help

with tempo co

✅ Owner focused on client work and growth

✅ Reliable VA available daily, with real support

✅ Marketing tracked, tested, and optimised

✅ Two proven channels confirmed by real data

✅ Professional brand identity built by Camille

In Hannah’s Words

What she’d tell someone who’s thinking about it.

When you’re running your own business, finding and managing a hire is a job in itself – the paperwork, the payroll, the time zones, the worry about what happens if they disappear. TempoCo takes all of that off your plate completely.

“Honestly, it’s a complete no-brainer. I’ve never once felt like just a number. Rochelle, Tempo Co, and Camille feel like true extensions of my business. The level of professionalism is miles ahead of anything I experienced through Upwork and I sleep better knowing that if Camille was ever sick or unavailable, Rochelle would immediately step in and have my back.”